Refund policy

Return & Refund Policy

We want you to be happy with your Gloween purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your item.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You may also be asked to provide your order number or proof of purchase.

To request a return, please contact us through our Contact Us page. Please do not send products back without contacting us first, as returns must be approved before they are shipped.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible and include photos of the item and packaging so we can review the issue.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without prior approval may not be eligible for a return. Gift cards, if offered, are non-returnable.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact Us

If you have any questions regarding a return or refund, please contact us through the Contact Us page on our website.