Shipping policy

Shipping Policy

Thank you for shopping with Gloween. We aim to process and deliver your order as quickly and smoothly as possible.

Order Processing

Orders typically require 1–3 business days for processing before shipment. Processing times may be longer during weekends, holidays, or periods of high order volume.

U.S. Shipping

Our Gloween Halloween Ghost Lamp is fulfilled from U.S. stock for orders shipped within the United States.

Estimated delivery times are generally 7-14 business days after processing. Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.

Shipping Costs

We currently offer free standard shipping within the United States unless otherwise stated at checkout.

Order Tracking

When tracking information becomes available, it will be provided after your order has been shipped. Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Delays

Occasionally, deliveries may experience delays due to carrier issues, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost in transit, please contact us through our Contact Us page with your order information so we can review the issue.

Contact Us

If you have any questions about shipping or your order, please contact us through the Contact Us page on our website.